Privacy Policy

Updated: 18 May 2018

  1. ACKNOWLEDGEMENT AND ACCEPTANCE OF TERMS

Serendipity Crystals (“Company”) is committed to protecting your privacy. This Privacy Statement sets forth our current privacy practices with regard to the information we collect when you or your computer interact with our website. By accessing serendipitycrystals.co.uk, you acknowledge and fully understand the Company’s Privacy Statement and freely consent to the information collection and use practices described in this Website Privacy Statement.

  1. PARTICIPATING MERCHANT POLICIES

Related services and offerings with links from this website, including vendor sites, have their own privacy statements that can be viewed by clicking on the corresponding links within each respective website. Online merchants and others who participate in the Company services are encouraged to participate in industry privacy initiatives and to take a responsible attitude towards consumer privacy. However, since we do not have direct control over the policies or practices of participating merchants and other third parties, we are not responsible for the privacy practices or contents of those sites. We recommend and encourage that you always review the privacy policies of merchants and other third parties before you provide any personal information or complete any transaction with such parties.

  1. INFORMATION WE COLLECT AND HOW WE USE IT

The Company collects certain information from and about its users three ways: directly from our web server logs, cookies, the user.

a. Web Server Logs.

When you visit our website, we may track information to administer the site and analyze its usage. Examples of information we may track include:

  • Your Internet protocol address.
  • The kind of browser or computer you use.
  • Number of links you click within the site.
  • State or country from which you accessed the site.
  • Date and time of your visit.
  • Name of your Internet service provider.
  • Web page you linked to our site from.
  • Pages you viewed on the site.

b. Use of Cookies

The Company may, from time to time, use cookies to personalise or enhance your user experience. A cookie is a small text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. Hence, this simplifies the process of delivering relevant content and eases site navigation by providing and saving your preferences and login information as well as providing personalized functionality.

The Company reserves the right to share aggregated site statistics with partner companies, but does not allow other companies to place cookies on it’s website.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies.

c. Personal Information of Users

Visitors to our website may be permitted to register for certain services such as regular weekly newsletters. When you register for newsletters, we will request some personal information such as your name and email address. When you buy a product or service, we will request some personal information such as your name, email address, postal address and telephone number.

We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary including:

  • To fulfill your service requests for products or services.
  • To protect ourselves or customers from liability or to defend our rights, including investigations of fraud or misconduct.
  • To respond to legal process or comply with law.
  • In connection with a merger, acquisition or liquidation of the company.

How do you withdraw your consent?

If after you sign up or opt-in you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at serendipity@kristyhodges.com.

You may also click on the Unsubscribe link provided at the bottom of all emails at any time.

  1. USE OF WEB BEACONS OR GIF FILES

The Company web pages may contain electronic images known as web beacons – sometimes also called single-pixel gifs – that allow the Company to count users who have visited those pages, purely for statistical purposes only. The Company may include Web beacons in promotional e-mail messages or newsletters in order to determine whether messages have been opened and acted upon. The Company prohibits web beacons from being used to collect or access your personal information.

  1. ACCESSING WEB ACCOUNT INFORMATION

We will provide you with the means to ensure that personally identifiable information in your web account file is correct and current. You may review this information by contacting us by sending an email to serendipity@kristyhodges.com.

  1. HOW TO CORRECT, UPDATE, OR DELETE YOUR INFORMATION

If you would like to: access, correct, amend or delete any personally identifiable information we store about you, register a complaint, or simply want more information, contact us at serendipity@kristyhodges.com.

  1. HOW WE PROTECT INFORMATION

We use commercially reasonable procedures to protect the personal information that we collect from you against loss, theft and misuse, as well as unauthorized access, disclosure, alteration and destruction. We have developed and implemented and continue to maintain and monitor a written information security program applicable to all records containing personal information. This security program is appropriate to the size, scope and type of our business, the resources available to us, the amount of stored data and the need for security and confidentiality of the personal information we store. No security system is impenetrable. We cannot guarantee the security of our databases or the security during transmission to us of the information you supply over the Internet. You can help us by taking precautions to protect your personal information when you are on the Internet and only disclose information that you want made public. Change your passwords often using a combination of letters and numbers and make sure to use a secure web browser.

For the purposes set out in this Privacy Policy, personal information may be transferred to, processed, stored and accessed by us in the United Kingdom and the jurisdictions where we may operate. Courts and other authorities in these jurisdictions may, in certain circumstances, be entitled to access your personal information. By using the website, you consent to this transfer, processing, storage and access of your personal information in and/or outside of the jurisdiction in which you reside.

  1. AGGREGATE DATA

We may share and publicise aggregate and/or de-identified information shared with third parties and the public.

  1. CHILDREN UNDER 13

We do not specifically market to or knowingly collect personal information from children under 13 for marketing purposes. Because some information is collected online, it may not appear to be the personal information of a child under 13. If a child under 13 submits personal information to us and we learn that the personal information is the information of a child under 13, we will attempt to delete the information as soon as possible. If you are under 13, please do not register for any of our services or provide us any information about yourself (such as your name, email address or phone number).

  1. DATA PROTECTION ACT

As required by Data Protection Act of the United Kingdom, this Privacy Policy identifies the categories of personally identifiable information that we collect through our website about individual consumers who use or visit our website and the categories of third-party persons or entities with whom such personally identifiable information may be shared.

Depending on the visitor’s activity at our website, certain personally identifiable information may be collected, in addition to information set forth in other sections of this document. “Personally identifiable information” means individually identifiable information about an individual consumer collected online by us from an individual and maintained by us in an accessible form and may include any of the following: (1) a first and last name; (2) a home or other physical address, including street name and name of a city or town; (3) an email address; (4) a telephone number; (5) any other identifier that permits the physical or online contacting of a specific individual; and (6) information concerning a user that the web site collects online from the use and maintains in personally identifiable form. The Company does not share any personally identifiable information with third parties at any time except in the case of points 3a and 9 above.

  1. CHANGES TO THIS STATEMENT

The Company has the discretion to occasionally update this privacy statement. When we do, we will also revise the “updated” date at the top of this Privacy page. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.

  1. TRANSLATIONS

This Privacy Policy is executed in English. You agree and acknowledge that you have reviewed this Privacy Policy in English. To the extent that any translations of this Privacy Policy are provided, they are solely for convenience and is of no binding effect. The English language version of this Privacy Policy shall control.

  1. CONTACTING US

If you have questions regarding our Privacy Statement, its implementation, failure to adhere to this Privacy Policy and/or our general practices, please contact us at serendipity@kristyhodges

The Company will use commercially reasonable efforts to promptly respond and resolve any problem or question.